Dispatch System

Client:

Domian :


Healthcare Medical Services


Saudi Arabia

Service type:


System DevelopmentUI UX Design


About The Project


The Dispatch System is a smart, comprehensive platform fully designed by SarrdehTech,  developed, and implemented in collaboration with Megsult, Team One, and SarrdehTech.
The system aims to streamline emergency operations, medical transportation, and logistics management with high efficiency.
It combines data analytics, real-time tracking technologies, and artificial intelligence elements to deliver rapid response and precise resource coordination across healthcare and logistics sectors.

Challenges


  • Manual processes for recording and tracking emergency requests
  • Time lost in dispatching field teams and delays in response
  • Difficulty tracking vehicle status, location, and technical readiness
  • Lack of a unified system for recording medical and administrative reports
  • Poor integration between call centers, field teams, and central operations

solution


  • UX/UI Design: User-friendly, intuitive interfaces tailored for quick operations in dispatch rooms and field environments
  • Web & Mobile System Development: A web platform and tablet-based mobile system for EMS teams to receive and manage requests, and submit reports instantly
  • Real-Time Dashboard: Dynamic dashboard displaying all requests, teams, and vehicles in real time
  • AI-Powered Performance Analytics: Smart dashboards supported by AI to analyze driver behavior, predict high-priority cases, and detect recurring breakdown patterns
  • Fleet Management Integration: Direct connection with vehicle tracking systems and alerts for violations or entering unauthorized zones
  • Advanced Notifications: Automatic alerts for delays, technical issues, or route/time deviations
  • System Integration via APIs: Seamless API connections with HR systems, email services, SMS, Google Maps, and more
  • Advanced Management of Readiness, Vehicles & Medical Inventory
  • Multi-Channel Request System: Receives requests via calls, apps, or web
  • Instant Reports & AI-Driven Insights

results


  • Significant reduction in emergency response time
  • 35% improvement in fleet efficiency
  • Decrease in violations and risky driving behavior
  • Real-time reporting that supports faster decision-making and performance monitoring
  • A unified interface linking call centers, field teams, and operations
  • Enhanced governance and data security
  • Improved issue prediction powered by AI